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Characteristics of High-Performing Systems
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Produce High-Quality, High-Value Products and Services
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Consistently Perform Well Against Known Standards
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Use significantly fewer resources than one would expect
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Perform Better than their Assumed Potential for Performance
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Doing Substantially Better than other Comparable Systems
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Departments and Employees Share Company Vision and Common Purposes
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Share a Strong Dedication to its Success
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Become a source of ideas and inspiration for others.
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Generate Enthusiasm and Excitement
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Higher performance
compared to where they were at an earlier time
Shared Visions and Common Purposes
Members of high performing systems have a shared
vision of an ideal future for their organization.
They also possess a common understanding of its
reasons for existence, and as a result, share a
strong dedication to its success.
Companies develop high performance climates using these
methods:
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New ideas accepted
easily
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Unnecessary rules kept
to a minimum
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Management focuses on
getting the best people together to do a job
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Managers encourage their
reports to take initiative and hold them accountable
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Management emphasizes
improving performance and setting challenging goals
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Rewards and
encouragement are used more than threats or
criticism
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The promotion system
helps the best person rise to the top
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Rewards are in direct
proportion to the excellence of job performance
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People have a clear idea
of what is expected of them and how they contribute
to the mission
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Policies and lines of
authority are clear
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Productivity is high due
to good planning
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People are loyal to the
organization and proud to belong to it
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People demonstrate
discretionary effort.
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